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Our Story

About Sapphire Consulting Services

Transforming business process outsourcing with innovation, excellence, and unwavering commitment to client success

Global network

A Legacy of Excellence in BPO

Founded with a vision to transform business process outsourcing, Sapphire Consulting Services BPM has grown from a small operation in Bengaluru to a trusted partner for businesses across the globe. Based in India's Silicon Valley, we leverage the rich talent pool and technological infrastructure of one of the world's most dynamic business hubs.

Our journey has been defined by an unwavering commitment to excellence and innovation. We have continuously invested in cutting-edge technology, rigorous training programs, and quality processes that set us apart in the competitive BPO landscape.

Today, we serve clients across multiple industries and geographies, providing world-class BPO and call center solutions that drive operational efficiency, reduce costs, and enhance customer experiences.

99.7%
Accuracy Rate
60%
Cost Savings
24/7
Support Coverage
10+
Languages Supported

Milestones & Growth

2024

Founded in Bengaluru

Sapphire Consulting Services BPM established with a clear vision: to redefine business process outsourcing through agility, technology, and a client-first approach.

2025

Operational Foundation

Built a modern delivery center in Bengaluru with enterprise-grade infrastructure, secure connectivity, and a handpicked team of BPO professionals.

2025

Strategic Engagements

Onboarded our first clients across healthcare, e-commerce, and BFSI — validating our delivery model through measurable operational impact.

2026

Full-Service Portfolio Live

Launched our complete BPO suite — inbound, outbound, back office, technical helpdesk, and multi-channel customer support across six industry verticals.

2026

Global Market Entry

Activated go-to-market operations across the USA, UK, Canada, and the Middle East, with 24/7 delivery aligned to client time zones.

Ahead

Scaling & AI Innovation

Roadmap ahead: on-demand workforce scaling, AI-assisted quality monitoring, predictive analytics, and deeper vertical specialization for sustained client impact.

Core Values

Excellence

We strive for the highest standards in every interaction, process, and delivery.

💡

Innovation

We embrace technology and creative thinking to continuously improve our solutions.

🤝

Integrity

We conduct business with transparency, honesty, and unwavering ethical standards.

👥

Client-Centricity

Our clients are at the heart of everything we do; their success is our success.

🎯

Collaboration

We believe in the power of teamwork — within our organization and with our partners.

🛡️

Accountability

We take ownership of our commitments and deliver on our promises, every time.

Leadership

MT
Mohammed Tufayl
Chief Executive Officer

Visionary leader driving strategic growth and innovation in BPO solutions.

FA
Faarus Awaun
Chief Operations Officer

Operations expert ensuring excellence across all service delivery centers.

DM
Dania Mariyam
Chief Technology Officer

Technology strategist pioneering digital transformation in BPO operations.

S
Sadiya
VP, Client Relations

Client success champion with deep expertise in relationship management.

Certifications & Standards

ISO 27001
Information Security
ISO 9001
Quality Management
HIPAA
Healthcare Compliance
SOC 2 Type II
Security & Availability
GDPR
Data Protection
PCI-DSS
Payment Security

Let's Build Something Great Together

Discover how SCSBPM can help your business achieve operational excellence.

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